Shipping policy

Shipping Policy

We currently ship to UK addresses only.

Every piece is made by our specialist partner workshop and shipped directly to you, tracked the whole way.

Orders arrive within 7 to 10 calendar days of being placed, including processing. You'll receive a tracking link by email as soon as your order is dispatched.

Tracking
Every order ships with tracking. You'll receive a tracking link by email once your order leaves our workshop; if you haven't received it within 3 working days of ordering, check your spam folder first, then email contact@voccojewellery.com and we'll chase it up.

Missing or delayed parcels
If your tracking shows delivered but you can't find your parcel, check with neighbours and any safe-place instructions first, then contact us within 14 days of the delivery date and we'll investigate with the courier.

If a parcel is genuinely lost in transit, we'll send a replacement or refund once the courier's investigation confirms it. This usually takes 5 to 10 working days.

Address errors
Please double-check your delivery address at checkout. We dispatch to the address you provide, and we can't be held responsible for parcels sent to an incorrect address entered at checkout. If you spot an error, email us immediately at contact@voccojewellery.com and we'll do our best to catch it before dispatch.